Privacy policy
Effective date: June 19, 2026
K9 Tribe LLC ("we," "us," or "our") operates the website hi5paw.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.
Information we collect
When you visit the Site or place an order, we may collect the following information: your name, email address, billing and shipping address, payment information (processed securely through Shopify Payments — we do not store full card details), IP address, browser type, and browsing behavior on our Site.
We collect this information when you: create an account, place an order, subscribe to our email list, or contact us directly.
How we use your information
We use the information we collect to: process and fulfill your orders; send order confirmations and shipping updates; respond to customer service inquiries; send marketing emails if you have opted in (you may unsubscribe at any time); improve our website and product offerings; comply with legal obligations.
Sharing your information
We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders, including Shopify (e-commerce platform), Shopify Payments (payment processing), and shipping carriers. These parties are obligated to keep your information confidential and use it only for the services they provide to us.
Cookies
Our Site uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You may disable cookies through your browser settings; however, some features of the Site may not function properly without them.
Your rights — California residents (CCPA)
If you are a California resident, you have the right to: know what personal information we collect about you; request deletion of your personal information; opt out of the sale of your personal information (we do not sell personal information); and not be discriminated against for exercising your rights. To exercise any of these rights, contact us at hello@hi5paw.com.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's privacy
Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at hello@hi5paw.com.
Changes to this policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the new policy.
Contact
K9 Tribe LLC
hello@hi5paw.com