Terms of service

Effective date: June 19, 2026

These Terms of Service ("Terms") govern your use of the website hi5paw.com, operated by K9 Tribe LLC, a limited liability company registered in the state of Florida, United States. By accessing or using our Site, you agree to be bound by these Terms.

Use of the site

You must be at least 18 years of age to use this Site and make purchases. By using the Site, you represent that you are at least 18 years old. You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site or interfere with any other party's use of it.

Products and pricing

We reserve the right to modify product descriptions, pricing, and availability at any time without notice. Prices are listed in US dollars. We make every effort to display product information accurately; however, we do not warrant that product descriptions or other content is accurate, complete, or error-free.

Orders and payment

When you place an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information. Payment is processed securely through Shopify Payments. K9 Tribe LLC does not store your full payment card details.

Shipping

Orders are fulfilled through our supplier network. Estimated shipping timeframes are provided in good faith but are not guaranteed. K9 Tribe LLC is not responsible for delays caused by carriers or circumstances outside our control. Please refer to our Shipping Policy for full details.

Returns and refunds

All returns and refunds are handled in accordance with our Return and Refund Policy, which is incorporated into these Terms by reference.

Intellectual property

All content on this Site, including but not limited to text, graphics, logos, images, and product descriptions, is the property of K9 Tribe LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Site without our express written permission.

Disclaimer of warranties

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. K9 Tribe LLC does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

Limitation of liability

To the fullest extent permitted by law, K9 Tribe LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the product giving rise to the claim.

Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of the State of Florida.

Changes to terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

Contact

K9 Tribe LLC
hello@hi5paw.com